StarTimes
FAQ
No Channel Received
Make sure your Indoor / external antenna is well connected. You can also change the position of your indoor antenna or increase the height of your outdoor antenna. If problem persist call any of our hotline numbers and a service agent will be assigned to you for further assistance.
No Signal
Make sure your indoor antenna is well fixed and placed. Adjust it around your TV SET till you get signal, if problem persist, you are required to get an outdoor antenna (Yagi Antenna preferably). If you are using an outdoor Antenna(yagi Antena), and still having No Signal, visit any of our business outlets or call any of our hotline numbers and a service agent will be assigned to you for further assistance.
No Service
Kindly follow the procedures below;
1. Adjust your Antenna till you get signal.
2. Embark on AUTOMATIC SEARCH >>> Click on MENU button on your remote control, scroll to SYSTEM SETTINGS and press OK. In the list displayed, scroll to AUTOMATIC SEARCH and use the right arrow key to navigate to the YES and NO option. Select YES and press OK.
Call any of our hotline numbers and a service agent will be assigned to you for further assistance.
No Access/Not Subscribed
This simply means your subscription has expired. Kindly recharge by using any of the following methods:
1. Buy recharge card from BHs or Dealers and follow the instructions on how to recharge at the back of the recharge.
2. Through Mobile Money account (StanbicIBTCMobileMoney(*909#), and Pocket Moni, MTN (coming soon)
3. Quick Teller websites and ATM
4. Bank Recharge.
Smart Card Not Paired or Wrong Pairing
This is when a smartcard is mismatched or wrongly paired with another decoder. Please visit the nearest business hall or call our hotline: 01-4618888 / 09-4618888
Decoder Fails to Power
Please check whether the power plug of the decoder is correctly inserted into the AC 220V power jack –and whether the switch of the decoder switches on. If well connected and problem persist, please visit the nearest business hall or call our hotline :01-4618888 / 09-4618888
Auto Rebooting
This is when a decoder continues to come up and go off immediately, mostly caused when a decoder cannot upgrade itself. Please visit the nearest business hall or call our hotline for assistance :01-4618888 / 09-4618888

Decoder displaying 8888/9999,”C” / “0” on the front panel
Please visit the nearest business hall or call our hotline for assistance :01-4618888 / 09-4618888
No Audio / No Video
1.Please check whether the antenna is correctly connected to the decoder.
2.Check the audio and video cables of the gateway and TV, it must be video out – video in, audio out – audio in).
3. Ensure that the TV is in the AV mode. For TVs with more than one (1) AV setting, please select the right AV setting using the correct port on the machine (TV) and the same selection on the remote control.
4. If (a), (b) and (c) are fine, then suspect the AV cables in use. Try a new set of cable. If problem persist,Please visit the nearest business hall or call our hotline :01-4618888 / 09-4618888
How to Recharge
※MOBILE RECHARGE?

HOW TO RECHREGE Via SMS (RECHARGE ONLY)
Text: CC#Smart Card Num#PIN and send to 32055


※HOW TO RECHAREGE Via SMS(RECHARGE & CHANGE BOUQUET)

Basic Bouquet: Text : CC#Smart Card Num#PIN#B and send to 32055
Classic Bouquet: Text : CC#Smart Card Num#PIN#C and send to 32055
Unique Bouquet: Text : CC#Smart Card Num#PIN#U and send to 32055


※GTBANK MOBILE RECHARGE

Pay Your Subscription from Your Phone Using the GTBANK’S 737 Banking Service.
DIAL *737*37*AMOUNT*SMARTCARD NUMBER#
FOR EXAMPLE: *737*37*1000*01XXXXXXX#
Then Use the Last Four Digit Number of Your GTBANK Naira Master Card to Complete the Transfer


※QUICKTELLER ATM RECHARGE

·Go to the nearest ATM Machine that Support Quickteller Service,
·Insert your ATM card Input your 4-digit PIN
·Select the ‘Quickteller’ option from the ATM menu screen
·Select ‘Pay Bills’ from the Quickteller menu list on the ATM screen
·Select ‘Other’ A message on the screen will read ‘Merchant Code’,
·Enter 240534 as the merchant code Another message will read ‘Customer Reference’,
·Enter your Smartcard Number Select PROCEED
·Select Amount Follow prompts to complete the transaction


※StarTimes App

·To recharge via StarTimes App
1.Click on ‘Service’ on the App homepage
2.Click on the ‘Smart Crad’ and select ‘Recharge’
3.Choose one recharge option (Use coupon, Recharge Card, Online payment, USSD)
Note: For first time recharge, Click on the ‘+’ to add your smart card number.

·To recharge via StarTimes App website
1.Visit www.startimestv.com
2.Click on the ‘blue icon’ above to register or login
3.Select ‘Make a Payment’
4.Select smart card number, enter recharge pin & click on ‘Go’.
Note: For first time recharge, Click on the ‘+’ to add your smart card number.


※PAGA RECHARGE

Visit www.mypaga.com
Register or login with your PAGA account
·Select pay bills from the options
·Select startimes as your network provider
·Input the amount and your smartcard number
·Click ‘go’ and complete your recharge


※RECHARGE WITH BAXI BOX
1, Go to the nearest Baxi Box agent in your area.
2, Select your preferred bouquet
3, Pay the exact amount to the agent
4, Get instant connection.
How to Run a Default Setting on Your Decoder
1. Press the blue button on your remote control
2. Scroll to default setting
3. Press the arrow button to the right of OK button
4. Then Select “YES” on the TV screen
5. Press OK on your remote control
6. You will see “Restore init data Yes or No”
7. Then Select “YES” and Press OK on your remote control
8. Wait until the decoder restarts and finishes the automatic search